Refund & Return Policy
Effective Date:
[Date]
At [Brand Name], customer satisfaction is our priority.
If you are not completely satisfied with your purchase, you may request a return or refund according to the terms below.
Return Eligibility
To qualify for a return:
- The request must be submitted within 30 days of delivery.
- The product must be unused or in acceptable condition.
- The product must include original packaging and accessories.
- Proof of purchase is required.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Products damaged due to misuse.
- Products modified after delivery.
- Items without original packaging.
- Final sale items (if applicable).
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within:
[Number of Days]
after delivery.
Please provide:
- Order number
- Photos or videos showing the issue
- Description of the problem
Our team will review your request and provide the best solution.
Refund Process
Once your return is received and inspected, we will notify you regarding your refund status.
Approved refunds will be processed to your original payment method.
Please allow:
5–10 business days
for your bank or payment provider to complete the transaction.
Return Shipping
Customers may be responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
Contact:
[Support Email]
for all return requests.