Effective Date:
July 15, 2026
At WINCUP, customer satisfaction is our priority.
If you are not completely satisfied with your purchase, please contact our customer support team. We will review your request and provide an appropriate solution based on your order situation.
Refund Requests
To request a refund, please contact us with:
- Order number
- Customer name
- Email address used for the purchase
- Details of the issue
- Photos or videos if applicable
Our team will review your request and respond as soon as possible.
Refund Process
Once your refund request has been approved, the refund will be processed to your original payment method.
Please allow:
5–10 business days
for your bank or payment provider to complete the refund transaction.
The actual time required may vary depending on your payment provider.
Damaged or Defective Products
If your order arrives damaged, defective, or has a quality issue, please contact us as soon as possible after delivery.
Please provide:
- Order number
- Photos or videos showing the issue
- A description of the problem
Our team will evaluate the situation and provide the best available solution.
Returns (If Required)
In certain cases, customers may be required to return the product before a refund or replacement can be processed.
If a return is requested, the product may need to be shipped to our return warehouse:
Return Address:
15771 Terminal Court,
Chino, CA 91708,
United States
Return instructions will be provided by our customer support team after your request has been reviewed.
Please do not send products back without receiving return instructions from us.
Contact Us
For refund or return questions, please contact:
Email: